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can game internet playStill can't find the answer? Click here to post your queries. Game downloads take too long - what can I do? Airtel Games on Demand can download games while your computer is not being used to play games. Whenever you close the Airtel Games on Demand player during the download you can check the checkbox to continue downloading the game. Press the "yes" button and the Airtel Games on Demand player will take care of the rest. The next time you try to play that game it will be ready to go! Best of all, you can "schedule" multiple games to download one after another, so if you start downloading before going to bed the next day all of your games will be ready. Please remember that your computer must be connected to the Internet for the downloads to work, and the only way to start this feature is to close the Airtel Games on Demand player during the download process. In order to switch between the two packages please contact our support team here. Configure your Firewall Why do I need to download and install the Airtel Games on Demand Player (EXEtender) ? All games on the Airtel Games on Demand service run from the EXEtender Player. Without it, you cannot use the service. The EXEtender Player must be downloaded and installed onto each PC from which you want to use the service. How do I launch a game? There are 2 ways to launch a game: 1. Click the Play button on one of the game list pages, or 2. Click the Play button on the game page The EXEtender Player opens and starts to pre-cache the game. You can begin using the game as soon as the necessary pieces of the game are on your computer. The Play button will be activated on the EXEtender Player when the game is ready. Why do I have to pre-cache a game? Pre-caching is the process by which parts of the game are loaded into your EXEtender Player to make the game ready for you to use without waiting for the whole game to download. The caching process continues while you use the game. The EXEtender Player continuously stays one step ahead of the game and caches data files before they are required by the game. This ensures that you experience the highest quality gaming experience, along with the shortest possible launch time for the game. When you launch a game for the first time, a progress bar appears on your EXEtender Player that indicates the estimated caching time for the game. How long does it take to cache a game? It depends on the game! Typically it may take anywhere from a few seconds to 30 minutes - the faster your connection, the quicker your caching time. Caching usually takes longest when you launch a game for the first time. The game should launch much quicker when you run it again. Are games cached every time I use them? Cached data that is stored on your PC does not have to be cached again. Each game requires a certain amount of cached data in order for you to start using the game. Once the required data is cached, the game launches and you can begin using it. The EXEtender Player continuously stays one step ahead of the game and caches data files before they are required by the game. This ensures a user experience of the highest quality, along with the shortest possible launch time for the game. Can I play games in multiplayer mode - if so, how? Yes! The Airtel Games on Demand service enables you to play games in multiplayer mode, as long as the game contains a multiplayer launch option. To play a game in multiplayer simply select the Multiplayer option in the Main Menu of the game. I launched a game and received a message stating that another program or component is required in order for the game to run - what should I do? Go to the game’s main page on the Airtel Games on Demand website and check the system requirements for the game to see what components you are missing. Download and install the necessary program or component and try to launch the game again. I was using a game when the Service prompted me to insert a new disk - what should I do? The Airtel Games on Demand service mimics the same games that you could buy on CD-ROM from the store. You don’t need a CD to run this service, yet a game may still ask you for one. If it does, you may need to instruct the Service to insert or switch to the appropriate CD. To instruct the Service to insert or switch a CD when necessary, hold down the Ctrl+F(n) keys on your keyboard. (n is the CD number you want to activate, so if you want the Service to activate CD number 2, hold down the Ctrl+F2 keys on your keyboard). -or- Right-click the EXEtender Icon in your task bar and select the appropriate CD number. Does Airtel Games on Demand service offer Parental Control? The Airtel Games on Demand service does not provide parental controls at this time. ESRB game ratings are provided for each game on the service and parents are encouraged to review these ratings. For more information on ESRB game rating click here. Can I access my account from any PC? Yes! You can access your account from any PC, as long as you are connecting from Airtel Broadband Network. If I save a game on one PC, can I continue using the same game on another PC? No! The game data is stored on your PC’s hard drive and therefore, specific information from a game you save on one PC cannot be accessed from another PC. Can I play the games without the internet connection? No, you must be connected to the Internet in order to play the games. There are two reasons for this: 1. To play, you must launch them using the "Play" button on the Airtel Games on Demand site. 2. The first time you play a game on Airtel Games on Demand you will download the initial cache or "chunk" of the game -- enough of the game to begin playing. While you play, additional components of the game are downloaded in the background. How can I remove the Airtel Player from my PC? To remove the Airtel Player Player: 1. Go to Start 2. Select "Programs" 3. Select "Airtel Games on Demand" 4. Select "Uninstall Airtel Games on Demand Player" 5. An uninstall tool will launch and you will have the option to remove all game caches and saved games, select which game caches and saved games to keep, or keep all game caches and saved games 6. You may need to restart your computer to complete the uninstall process How do I upgrade my video card driver? Please consult your video card or PC manufacture website. Some common video card manufacture’s websites can be found below: · ATI Technologies - http://www.ati.com/ · Creative Labs -http://us.creative.com/ · Guillemot - http://www.guillemot.com/ · Hercules - http://www.hercules.com/ · Intel - http://www.intel.com/ · Matrox - http://www.matrox.com/ · nVidia - http://www.nvidia.com/ My screen is flickering while I’m playing a game - what’s going on? Screen flickering may be related to your video card. Video card manufacturers are continually developing new drivers for the cards to provide better graphic experiences. Many video games require the most recent drivers to run properly. To update your video card driver, please consult your video card or PC manufacture website. Some common video card manufacture’s websites can be found below: · ATI Technologies - http://www.ati.com/ · Creative Labs -http://us.creative.com/ · Guillemot - http://www.guillemot.com/ · Hercules - http://www.hercules.com/ · Intel - http://www.intel.com/ · Matrox - http://www.matrox.com/ · nVidia - http://www.nvidia.com/ I’m having problem with the sound while playing a game - what’s going on? The problem you are experiencing appears to be related to your audio card. Audio card manufacturers are continually developing new drivers for the cards to provide better sound experiences. Many video games require the most recent drivers to run properly. To update your sound card drivers, please consult your video card or PC manufacture website. After I clicked "Play" on the Airtel Games on Demand Player (EXEtender) my PC rebooted for no apparent reason - what’s going on? If your computer restarts after you click "Play" on the EXEtender player your problem is probably related to your video card. To update your video card driver, please consult your video card or PC manufacturer website. Some common video card manufacture’s websites can be found below: · ATI Technologies - http://www.ati.com/ · Creative Labs -http://us.creative.com/ · Guillemot - http://www.guillemot.com/ · Hercules - http://www.hercules.com/ · Intel - http://www.intel.com/ · Matrox - http://www.matrox.com/ · nVidia - http://www.nvidia.com/ What are the Airtel Games on Demand software requirements? Windows 95, 98, Millennium, XP, or 2000 computer with: 233MHz CPU 64MB RAM 500MB hard disk space DirectX 8 Internet Explorer 5 or higher EXEtender Player (4MB) What are the Airtel Games on Demand system requirements? The minimum requirements will change depending on the specific game requirement. Before you start playing a game, please make sure your computer meets the minimum requirement for the game. Will the Airtel Games on Demand Service work with Netscape web browser? No. The Airtel Games on Demand website utilizes features that are only available using Microsoft Internet Explorer. To download the latest version of Microsoft Internet Explorer Click here. Will the Airtel Games on Demand Service work on a MAC, Linux or any other non-Windows operating system? No. At this time the service is only available to Windows powered PCs. How can I confirm that my video card meets the minimum system requirements? 1. Go to the Airtel Games on Demand homepage 2. Go to the information page for the game that you would like to play 3. Go to the system check section 4. Check that you have the minimum requirements to play this game 5. If you do not meet the minimum requirements this game will not run smoothly on your computer until you upgrade your hardware. 6. If you do meet the minimum requirements the system check will contain a link for a Video Card Driver. Click the "Upgrade" link to go to the correct location to download and install the current driver. If there is no listing, please consult your video card or PC manufacture website. Some common video card manufacture’s websites can be found below: · ATI Technologies - http://www.ati.com/ · Creative Labs -http://us.creative.com/ · Guillemot - http://www.guillemot.com/ · Hercules - http://www.hercules.com/ · Intel - http://www.intel.com/ · Matrox - http://www.matrox.com/ · nVidia - http://www.nvidia.com/ What is DirectX? DirectX is a program by Microsoft Corp. that many games use to display better graphics. The DirectX software is FREE. Where can I download DirectX? If you need to download or upgrade your DirectX software, follow these steps: 1. Click here to go to the Microsoft Corp. DirectX website. 2. Click on the "DirectX 9.0b Runtime" link. 3. Select your language and proceed to the download page. 4. Click the "Download" link 5. Select Open or Run in the download window - the download and installation of DirectX will begin 6. Please restart your computer when the DirectX installation process instructs you to do so. If you were not prompted to restart your computer by DirectX, please restart your computer and repeat steps 1 - 6 above. I’m running Windows 95 and need to download DirectX- what should I do? The current version of Direct X that’s provided to download from Microsoft does not support Windows 95. Older versions of Direct X are no longer available to download from Microsoft. Please choose a different game that supports the DirectX version currently installed on your PC. What is an ActiveX Control and why do I need it? In order to play Airtel Games on Demand service we need to send instructions to your computer telling it how to launch the game. To do this we are using an ActiveX control for our Internet Explorer users. The ActiveX control is a small program written by Airtel Games on Demand to deliver these instructions and run other functions on the website. Please follow the steps below to allow the ActiveX control to run on your computer. 1. When you receive a pop-up window named "Security Warning" asking if you want to install and run the ActiveX control signed by Airtel Games on Demand click "yes". You should now be able to use the full functionality of the Airtel Games on Demand website. 2. If you do not receive the pop-up window you will need to modify your Internet Explorer settings to prompt you when ActiveX controls are available. a. Open your Internet Explorer browser b. Go to "Tools" c. Go to "Internet Options" d. Click on the "Security" tab e. Click on the "Custom Level" button f. Go to the "Download signed ActiveX controls" section and select "Prompt" g. Go to "Run ActiveX controls and plug-ins" section and select "Enable" h. Go to "Script ActiveX controls marked safe for scripting" and select "Enable" i. Click "OK" in the Security window j. Click "Yes" in the confirmation window k. Click "OK" in the Internet Options window 3. Return to the Airtel Games on Demand site to get the ActiveX prompt again and click "yes" when prompted. 4. You should now be able to use the full functionality of the Airtel Games on Demand website. How to login to the Airtel Games on Demand service Please Click here to go to the Airtel Games on Demand login page. Enter your Airtel Games on Demand e-mail address, for example: myname@mail.com and your Airtel Games on Demand password. The Airtel Games on Demand password is a password you set for the service. I tried to log in but I received the following error message: "The system could not log you in..." If you received this error message please use the following instructions: 1. Verify that you subscribed to the Airtel Games on Demand service. You must subscribe to the Airtel Games on Demand service before using it. 2. If you subscribed to the Airtel Games on Demand service, you have entered the E-mail\password incorrectly. Note, your Airtel Games on Demand password is case sensitive. Please try to enter the password again. I forgot my password - how can I retrieve my password? Please Contact Airtel Broadband Customer Care for your password How do I cancel my subscription? To cancel your subscription Please Login, goto "My Account" in "Manage Account" Section and unsubscribe. I received an Error 14 message - what should I do? To resolve these problems please try to launch your game/application again. If the problem persists please restart your computer and try again. I received an Error 25 message - what should I do? Go to http://www.microsoft.com/windows/directx to obtain and install the latest version of DirectX. Restart computer after the DirectX installation is complete. If you are not prompted to restart your computer please reinstall DirectX I received an Error 29 message - what should I do? The game/application you are trying to run requires the latest version of Indeo. This software is provided by Ligos Corporation and is NOT FREE. To obtain Indeo please visit www.ligos.com/indeo.htm. I received an Error 32 message - what should I do? The EXEtender Player uses virtual drive letters X: and Y: to run applications. Your computer is currently configured to use these drive letters for another device. For the EXEtender Player to work, these drive letters must be released. To release X: or Y: drive letters mapped to a CD-Rom drive: 1. From the Start menu, select Settings Control Panel and double-click the Systems icon. The System Properties window will open. 2. Select the Device Manager tab and double-click CD Rom to view the relevant list of devices. 3. Select the first CD Rom device and click Properties. The Properties window for the CD Rom device you selected will open. 4. Select the Settings tab in the Properties window. 5. From the End drive letter: drop-down menu, select any drive letter other than X or Y. 6. Click OK. Repeat steps 1 - 6 for each CD ROM device in the CD ROMs Device Manager list. I received an Error 33 message - what should I do? This error is usually caused due to conflicts with other programs running on your computer while the EXEtender player is trying to run your application. It is recommended that you close down other programs while using your application to minimize the risk of program conflicts. If the problem persists please restart your computer and try again. I received an Error 37 message - what should I do? The game/application you are trying to run requires the latest version of the Microsoft Windows Installer. To obtain the latest version of Windows Installer for FREE please visit www.microsoft.com/downloads and search for Installer. Select Windows Installer 2.0 for your operating system. I received an Error 39 message - what should I do? The game/application you are trying to run requires the latest version of the EXEtender Player. Click hereTo download and install the latest version of the EXEtender Player. I received an Error 40 message - what should I do? There are two reasons why you may be experiencing Internet connection problems to the Airtel Games on Demand game servers. 1. Physical connection (ex., network cable uplugged, etc.) 2. Network connectivity Physical Connection 1. Make sure your computer is connected to the cable modem. 2. Verify that you can browse the Internet 3. Try to launch the game again 4. If problem persists, please go to Network Connectivity section below Network Connectivity To configure your firewall to play Airtel Games on Demand please follow the steps below. 1. Open your firewall configuration 2. Find the application authorization section * Enable the programs ClientEngine.exe (This is the component that makes the EXEtender player run) * Enable GPlayer.exe (This component is the EXEtender players browser. It opens on your screen when you launch a title.) 3. Find the port authorization section * Enable port 80 (Standard Internet browsing port) * Enable port 443 (Secure Internet browsing port) 4. Find the IP address authorization section * Enable the Airtel Games on Demand application server at the following IP addresses: 63.208.156.245 63.208.177.66 4.78.142.34 5. Try to play your game again 6. If problem persists, please find the disable option for your firewall and disable it. PLEASE NOTE: If you disable your firewall your computer WILL NOT be protected. 7. Try to play your game again 8. If problem persists please follow the steps below to change your proxy configuration. Please note that the EXEtender player does not support Proxy Automatic Configuration (PAC) files. * Go to "Start" * Go to "Programs" * Go to "EXEtender" * Go to "EXEtender Settings" * Choose the "Connection" tab * Make sure that "Use Automatic Proxy Settings" is selected * Click "OK" 9. Try to play your game again I received an Error 41 message - what should I do? To resolve these problems please try to launch your game/application again. If the problem persists please restart your computer and try again. I received an Error 42 message - what should I do? This session cannot be started. Please refresh the launch page on your Airtel Games on Demand web site and try to run the application again. To refresh the page hold down the CTRL and F5 buttons simultaneously. If the problem persists please restart your computer and try again. I received an Error 43 message - what should I do? There are two reasons why you may be experiencing Internet connection problems to the Airtel Games on Demand game servers. 1. Physical connection (ex., network cable uplugged, etc.) 2. Network connectivity Physical Connection 1. Make sure your computer is connected to the cable modem. 2. Verify that you can browse the Internet 3. Try to launch the game again 4. If problem persists, please go to Network Connectivity section below Network Connectivity To configure your firewall to play Airtel Games on Demand please follow the steps below. 1. Open your firewall configuration 2. Find the application authorization section * Enable the programs ClientEngine.exe (This is the component that makes the EXEtender player run) * Enable GPlayer.exe (This component is the EXEtender players browser. It opens on your screen when you launch a title.) 3. Find the port authorization section * Enable port 80 (Standard Internet browsing port) * Enable port 443 (Secure Internet browsing port) 4. Find the IP address authorization section * Enable the Airtel Games on Demand application server at the following IP address: 63.208.156.245 63.208.177.66 4.78.142.34 5. Try to play your game again 6. If problem persists, please find the disable option for your firewall and disable it PLEASE NOTE: If you disable your firewall your computer WILL NOT be protected. 7. Try to play your game again 8. If problem persists please follow the steps below to change your proxy configuration. Please note that the EXEtender player does not support Proxy Automatic Configuration (PAC) files. * Go to "Start" * Go to "Programs" * Go to "EXEtender" * Go to "EXEtender Settings" * Choose the "Connection" tab * Make sure that "Use Automatic Proxy Settings" is selected * Click "OK" 9. Try to play your game again I received an Error 46 message - what should I do? This session cannot be started. Please refresh the launch page on your Airtel Games on Demand web site and try to run the application again. To refresh the page hold down the CTRL and F5 buttons simultaneously. If the problem persists please restart your computer and try again. I received an Error 55 message - what should I do? Your connection to the Game Applications server was lost. The application you are running will close momentarily. It is recommended that you save your work immediately and exit the game/application. I received an Error 56 message - what should I do? The preset time limit for this session has expired. The game/application you are running will close. It is recommended that you save your work immediately and exit the game/application. I received an Error 58 message - what should I do? You currently do not have enough hard drive space available on your computer to run this game. You will need to free up hard drive space before you can play any additional Airtel Games on Demand titles. You can free hard drive space by removing game files or other non-game related files. To remove game files: 1. Click the Start button from the Windows task bar 2. Select "Programs" 3. Select "EXEtender" 4. Select "EXEtender Settings" 5. Select the "Installed Applications" tab from the menu 6. Select the game you wish to remove 7. Select "Remove" 8. You will be prompted to preserve your saved game files. Leaving the check-box checked will allow you to pick up where you left off in that game the next time you play it. If you do not preserve your saved game files you will lose any work you have completed on that game. The saved game files take up a nominal amount of space on your computer (around 1 MB). 9. Click "OK" 10. Close the "EXEtender Settings" window To remove non-game related files: 1. Go to "My Computer" 2. Navigate to files you would like to delete 3. Delete files 4. Empty recycle bin If you continue to have space problems please repeat this process. I received an Error 59 message - what should I do? You currently do not have enough hard drive space available on your computer to run this game. You will need to free up hard drive space before you can play any additional Airtel Games on Demand titles. You can free hard drive space by removing game files or other non-game related files. To remove game files: 1. Click the Start button from the Windows task bar 2. Select "Programs" 3. Select "EXEtender" 4. Select "EXEtender Settings" 5. Select the "Installed Applications" tab from the menu 6. Select the game you wish to remove 7. Select "Remove" 8. You will be prompted to preserve your saved game files. Leaving the check-box checked will allow you to pick up where you left off in that game the next time you play it. If you do not preserve your saved game files you will lose any work you have completed on that game. The saved game files take up a nominal amount of space on your computer (around 1 MB). 9. Click "OK" 10. Close the "EXEtender Settings" window To remove non-game related files: 1. Go to "My Computer" 2. Navigate to files you would like to delete 3. Delete files 4. Empty recycle bin If you continue to have space problems please repeat this process. I received an Error 85 message - what should I do? An internal EXEtender Player problem has occurred. The EXEtender Player is unable to run and will be shut down. Please restart your computer and re-launch your game/application. If the problem persists please uninstall and reinstall the player. I received an Error 86 message - what should I do? The EXEtender Player was unable to launch the game/application requested. Please try to launch this game/application again. I received an Error 91 message - what should I do? The specific game/application you have chosen is not compatible with your operating system. I received an Error 92 message - what should I do? The EXEtender Player version on your computer is not properly installed on your computer. The Player’s files were corrupted or modified and it cannot run. Please un-install the Player, re-install it, and try again. Reboot your computer after reinstalling the Player. Note: link to uninstall and reinstall instructions. I received an Error 93 message - what should I do? This error may be caused due to a problem with the game files on your computer. Please follow the steps below to correct this problem. 1. Click the Start button from the Windows task bar 2. Select "Programs" 3. Select "EXEtender" 4. Select "EXEtender Settings" 5. Select the "Installed Applications" tab from the menu 6. Select the game you are having problems with 7. Select "Remove" 8. You will be prompted to preserve your saved game files. Leave the check-box checked. Click "OK". 9. Try to launch the game again. If the game still does not run please follow the steps below. 1. Click the Start button from the Windows task bar 2. Select "Programs" 3. Select "EXEtender" 4. Select "EXEtender Settings" 5. Select the "Installed Applications" tab from the menu 6. Select the game you are having problems with 7. Select "Remove" 8. You will be prompted to preserve your saved game files. Uncheck the check-box. NOTE: You will lose your saved game files. 9. Click "OK". 10. Try to launch the game again I received an Error 94 message - what should I do? Your connection to the Games\Applications servers was lost. This can occur because your connection was temporarily cut off. Please verify that you are connected to the Internet. If you are running a firewall on your PC, please disable it and try again. I received an Error 100 message - what should I do? This error message is caused when certain temporary files interfere with the EXEtender player. To fix this problem you will need to empty your temporary Internet files. To do so, please follow these steps: Microsoft Internet Explorer 5.5 and 6.x: 1. Click on "Tools" in the menu bar at the top of your browser. 2. Select "Internet Options". 3. Under the "Temporary Internet Files" box, click on the "Delete Files" button. 4. Click OK. 5. Click on the "Settings.." button. 6. Under the section "Check for newer versions of stored pages," select "Every visit to the page." 7. Click OK. 8. Click OK. 9. Close your browser and re-launch, returning to the Airtel Games on Demand site. Microsoft Internet Explorer 4.x and 5.0: 1. Click on "View" in the menu bar at the top of your browser. 2. Select "Internet Options". 3. Under the "Temporary Internet Files" section, click on the "Delete Files" button. 4. Click OK. 5. Click on the "Settings" button. 6. Under the section "Check for newer versions of stored pages," select "Every visit to the page." 7. Click OK. 8. Click OK. 9. Close your browser and re-launch, returning to the Airtel Games on Demand site. I received an Error 102 message - what should I do? To resolve these problems please try to launch your game/application again. If the problem persists please restart your computer and try again. Footer munchies hello go there! Like, can be! can game internet play visit - Like, can game internet play Right on! or outta sight and Like, and visit - should be |
